Refund policy

Returns & Refunds Policy


We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to attach the receipt or proof of purchase.

To start a return, you can contact us at EXski-sport@hotmail.com. If your return is accepted, we’ll send you a pre-paid return shipping label (with no shipping cost to you) along with a Return Merchandise Authorization (RMA) number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and obtaining an RMA will not be accepted.

You can always contact us for any return question at EXski-sport@hotmail.com.

Damages and Issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges


For exchange requests, please first return the original item following the above return procedure. Once we have received and inspected the returned item, we will arrange for the new requested item to be shipped to you promptly at no additional shipping cost.

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return & Exchange Eligibility Details


If the goods and their packaging are in original condition (unused, unwashed, undamaged, with no stains, graffiti, or tag damage, and the packaging is intact and undamaged), with all accessories and packaging complete, and do not affect secondary sales, we will offer a return and refund within 30 days of the receipt date.

When returning the goods, please ensure that the product, packing carton, accessories, tags, gifts (if applicable), and other included items are intact and complete. If you have any questions about your purchase, please contact our customer service team, and we will provide you with a satisfactory solution.

Product Quality Issue Guidelines


  1. If you encounter any quality problems with the product after signing for receipt (e.g., damaged packaging, color mismatch, stains, etc.), please contact our customer service team within 48 hours after signing for the item, and we will be happy to assist you in resolving the issue.
  2. If you fail to contact our customer service team to report quality issues after signing for the product, and the returned goods do not meet the 30-day return standard, you will not be eligible for the return service.

Non-Returnable & Non-Exchangeable Items


  1. Goods that have been improperly used or stored, or have non-quality issues that affect secondary sales.
  2. Goods that are not sold in our store.
  3. Goods with damaged packaging, obvious signs of wear from improper storage, unpleasant odors, or stains.
  4. Goods with lost or damaged accessories.

Important Notes


  1. We will provide a pre-paid return shipping label and RMA for all eligible returns, and the customer is not required to pay any return shipping fees.
  2. Normally, items outside the 30-day warranty period are not accepted for return. If you wish to return a product more than 30 days after receipt, please contact us first, and we will provide you with the best solutions.
  3. During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.
  4. Please contact us before returning or exchanging items to receive a Return Merchandise Authorization (RMA) or a solution to the problem. Returned items without RMA will not be accepted. If the customer has returned the package without prior authorization, sent it to the wrong address, returned an incorrect item, or submitted an empty package, EXSKi has the right to refuse any compensation.
  5. In all return situations, please keep the return tracking number and provide it to us if necessary, to ensure we can process your return or refund smoothly.